The clinical intelligence RCM platform→
SmarterDx is remote by design. Our Smartians live across the country, and most days, that means Slack threads, Zoom calls, shared docs, and a lot of very full calendars.
It works. But some work is simply better done in a room together.
So throughout 2026, teams across SmarterDx have traded their home offices for lakes, mountains, city skylines, and hotel conference rooms to solve specific problems: products to build, strategies to test, customer feedback to prioritize, and the type of culture building you can’t do with just a 30-minute calendar block.
Below, we talk about just a few of the offsites we held this year. Five teams. Five cities. Five different reasons to get together.
Lake Travis, Texas
Engineering designed its offsite around two different kinds of work.
The first day brought the full team together for big topics: Our Chief Clinical Officer walked through how the technology engineers build actually shows up in clinical workflows, our Associate General Counsel dug into IP law, and the team outlined expectations for how they want to work together as the organization grows.
Then day two went small: Individual teams broke out for planning and technical discussions, mixed with lightning talks and special-interest sessions that let engineers follow ideas across team boundaries.
They topped it off with some fun evening activities and special-edition swag: engineering-exclusive hoodies and Smartian T-shirts with “deployed to the lake” on the back.
Atlanta
Client Success leaders came to Atlanta with a particularly practical agenda: get aligned on the approach for the second half of 2026 and improve the collaboration between Customer Success and Integration.
Those teams own different parts of the client journey, but customers experience SmarterDx as one company. That makes the handoffs between implementation, adoption, ongoing performance, and expansion more than an internal process question.
The group used the time together to work through priorities and spend time with product leaders on what clients need next.
Then some Atlanta-based Smartians joined the group for dinner and Topgolf (bold swings at the company and in the golf bays!).
Denver
Our Data Science and Machine Learning Research Science teams spend their days deep in some of the hardest technical problems at SmarterDx. In Denver, they deliberately took a step back.
The group traced the journey from patient treatment through documentation, coding, and billing, looking end to end at the system their models operate inside.
That matters when you build clinical AI. A technically elegant model is only useful if you understand what happens before its output appears, who has to evaluate it, what action comes next, and ultimately how it affects the patient record and revenue cycle.
There was also hiking, the Denver Zoo, and, naturally, tin foil hats, which have become something of an unofficial team symbol. Appropriate for a group whose job occasionally requires taking an idea that sounds improbable and figuring out whether the data says otherwise!
Chicago
The team came prepared with controversial market opinions, things they thought SmarterDx should stop saying, phrases customers use that we should steal, and brands outside healthcare worth learning from.
Then came the debates: What actually makes SmarterDx different? Is our platform story clear? Do buyers understand why our clinical AI performs differently? The team encouraged “devil’s advocates” (complete with yea and nay signs) and put themselves in the shoes of competitors. There was even a brand-voice Family Feud to see which team could do the better copy rewrite in the signature SmarterDx “maverick” tone of voice.
A lot of that work ultimately found its way into SmarterDx’s refreshed positioning, messaging, website, and brand system that launched in August 2026 — that’s putting strategy into action.
Also on the agenda: cinnamon-roll baking at Bettie’s Chicago and an architecture boat tour to be inspired by some famous builders.
Boulder, Colo.
The full Go-to-Market organization gathered in Boulder at an important moment for SmarterDx: New products were coming to market, the platform story was getting sharper, and the team needed a common view of what we were selling and why customers should care.
So the agenda started with the business and the customer: The team dug into current customer trends, KLAS research, SmarterDx’s new platform positioning, and a full product demo roundup before breaking into regional sessions.
One of the most useful sessions put customers themselves at the center. Leaders from health systems joined the team for a candid conversation about what was working, what they were seeing across the revenue cycle, and what they needed from SmarterDx next.
The rest of the week mixed working sessions with Boulder exploration: a rooftop dinner against the Flatirons, mountain biking, hiking, rock climbing, and a final “Camp Smartian” gathering.
The GTM teams left Boulder operating from the same understanding of the customer and the company, and potentially some new smartwatch “flights climbed” records.
There isn’t one SmarterDx offsite template, because there isn’t one kind of work that benefits from being together.
Engineering came together to connect technical work to clinical context. Client Success worked on the seams between teams. Data Science and MLRS zoomed out to understand the full patient-to-payment journey. Marketing sharpened the brand. Go-to-Market got closer to customers and clearer on what comes next.
Then everyone went home.
Back to the flexibility of remote work, but with stronger relationships, sharper context, and a little more shared history behind the next Slack message or Zoom call.
That’s the balance we’re after: Remote most of the time, together when it matters.
Want to be a part of it? Check out our open roles at Careers at SmarterDx | Join the Smartians.
Walk through what clinical AI surfaces in your own data.
Request a demo